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Warranty & Policy

Stalion offers Lifetime Warranty on selected items! Stalion offers one of a kind customer warranty on these items. Our Warranty is unmatchable!

Warranty Policy

Warranty
Stalion Products, Inc. warrants all of its products. Some items qualify for up to 24-Months. Please see detailed page or manual instructions for which Warranty your product qualifies for. Stalion will cover a Warranty on any item containing defects in workmanship, and materials that fail under normal use for a period of up to 24-Months. Stalion may deem these standards and will make all final decisions regarding the 24-month customer Warranty, provided that the original materials are able to be returned in the required conditions. Stalion will cover the Return Material Authorization shipping expenses provided they are in proper accordance to the given conditions and guidelines.
Defective or Damaged Products
The warranty will cover defects in workmanship and in materials. Stalion will cover the shipping expenses if it finds that the product is defective in materials or workmanship and at no charge to you repair or replace the product at our discretion and return the product to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or country to country.
Proof of Authenticity / Proof of Purchase
When requesting a warranty replacement, we may require proof that the claim is valid. In this regard, we may ask you to submit some form of proof of purchase including a valid online receipt (typically your Amazon.com order number). You may also need to submit a photograph of the product to prove its authenticity and/or show the defective part of the product.
Exclusions in Coverage
This warranty does not cover accidental damage from misuse, improper care or alteration attempts, or against harsh acts of nature such as volcanoes, earthquakes, hurricanes, flooding, tornadoes, etc… This warranty gives you specific legal rights and you may also have other rights which vary from country to country. We do not warranty third party items that are not manufactured by us; this also includes illegally replicated items and anything associated with intellectual property infringement.
Submitting a Claim
In rare occasions; If it is necessary to open a claim we will escalate the case to that level of support and the appropriate guidance will be provided.

Return / Exchange Policy

Return Policy
While we try to ensure everyone who purchases our products are 100% satisfied, we realize that our items might not always be the perfect fit. Below is our return & exchange policy to answer any questions you may have.
Returns: Purchased from amazon.com
 If, for any reason, you are dissatisfied with your purchase, we will refund your purchase (excluding shipping) within the first 30 days for U.S. based purchases (see International Returns below for international orders). All returns must include the original packaging, contents, and a return authorization number (RMA).
The return process can be started by emailing support@staliononline.com directly. Please provide your order number when sending us a return or exchange request.
All returns will require proof of purchase and in some circumstances a photo of the product may be required. Once we have verified the authenticity of your product we will ship you a return label (if within 30 days) and attach a PDF document where you can print out your RMA form. The RMA formed is required with your return. Failure to include an RMA form may void your return!
Exchanges: Purchased from amazon.com
Exchanges are permitted up to 60 days after purchase date. Within the first 60 days a purchased product may be swapped for the exact SAME item. Stalion will cover shipping costs within the first 30 days for U.S. residents.
All exchanges will require proof of purchase and in some circumstances a photo of the product may be required. Once we have verified the authenticity of your product we will ship you a return label (if within 30 days) and an attachment with a printable PDF file RMA form. The RMA formed is required with your exchange. Failure to include an RMA form may void your return!
International Returns and Exchanges
International orders are also eligible for returns and exchanges. However, return shipping is NOT covered. The “purchaser” must pay for return shipping of the product back to Stalion. Returns can be made up to 30 days from purchase date. Exchanges can be made up to 30 days from purchase date. International orders are still covered by our Lifetime or 24-Month warranty depending on the product line.

Return or Exchange

"Thank you for visiting our website self-service page. We hope that you were able to resolve any problems you may have encountered. If you would like to return or exchange your item please kindly fill out the attached form so that we may begin this process for you. Thank you shopping with Stalion. Please feel free to use all of our website resources for product information, customer service, social media, and user support.

return or exchange

Return or Exchange

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* We'll reply to you via email within 12 hours of receiving your request.

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